Source: Armstrong Economics

The news capitalizes off of spreading fear -- which gathers 'eyeballs' and clicks. A few years ago, Author David Altheide wrote a book titled "Creating Fear" - about the news and the control which is created by the atmosphere of fear surrounding society. With that being known, how does the public receive a 'fear' or 'crisis'? What is the correct course of action (for the public) given that the media (news) organizations are living off of perpetuating the notion of 'fear' or 'crisis'? These are all credible questions.

There are more than a single side to each issue. In the current issue of perpetuating "fear" or "crisis," those in positions (government, state, and local officials) can actually make a large difference by being more open and transparent into the state of a situation. An 'disease' or 'outbreak' is a perfect example to use as shown below. A few years ago, Director Anthony Fauci of the National Institute of Allergy and Infectious Diseases (NIAID) wrote a short piece 'Op-Ed' titled : Zika and Beyond: Communicating about Crises for the NIH website. The piece is shown below in full:

During the Ebola outbreak, we admitted two patients infected with the virus to the NIH Clinical Center. People would ask me, “My goodness, are you putting us at great risk?” So I would ask them, “How did you get to work this morning?” They would answer by saying something to the effect of, “Well, I got on the Beltway and drove to the NIH.” This is a high-speed road that encircles Washington, DC, and carries more than 200,000 vehicles per day. I would point out, “Well, your commute posed a greater risk to you than an Ebola patient at the Clinical Center.”

We live in a world where we take risks every day. When you have been taking a risk every day, for the last 20 or 30 years, you may be fully aware of the risk, but you have learned to live with it and it does not bother you.

However, it is very interesting to me how people react when they are confronted with a new risk. When a new risk emerges, especially if it is highly publicized, people often start to consider the new risk to be more significant than others that, in reality, pose a greater threat. This is human nature. We saw it with Ebola, we saw it here in Washington, D.C., with the anthrax attacks, and we are starting to see it now with Zika.

Zika virus is not actually new. It was first recognized in 1947 in a monkey in the Zika forest of Uganda. It was not known to infect humans until 1952, and it stayed under the radar screen for a long time. That was understandable. The virus circulated relatively unnoticed in areas of Africa and Southeast Asia until 2007, when it caused an outbreak on the Yap Islands in Micronesia. In 2013, the virus caused a much larger outbreak in French Polynesia. Despite this spread, few people paid much attention to the virus because the disease it caused was thought to be mild.

Now, of course, the situation has changed. The current outbreak that started in Brazil last year has provided new evidence that Zika virus can also cause a serious birth defect called microcephaly in babies born to infected mothers. Zika virus also has now been associated with Guillain-Barré syndrome. Now, Zika has our attention.

Many people are now hearing or reading that Zika is in their state. By the end of April, the CDC had identified Zika cases in 43 states. Some people are starting to ask whether they should travel to certain states that have reported cases of Zika. In that regard, it is important to note that none of these infections was acquired locally through infected mosquitoes.* So far, all of these cases have been acquired through travel (or sexual contact with someone who has traveled) to countries or territories where Zika is circulating locally.

While we have not yet seen locally acquired cases of Zika in the continental United States, this almost certainly will occur. It is unlikely that these locally acquired cases will become sustained and widespread. However, we must be prepared to deal with them. Certainly, there is no reason to panic. We are going to have to do a lot to educate the public about what the risk is and what the risk is not, and to help people keep the risk in perspective. We should all recall what happened in the United States not so long ago, when an individual came from Liberia and was hospitalized with Ebola in Texas, and then two nurses became infected when caring for him. This sad situation sparked a panic that there was going to be a major outbreak of Ebola in the United States. In reality, there was virtually no chance that would happen.

As concerning as the Zika virus is, we must remember and remind people that it is just the latest disease in a perpetual series of emerging and reemerging infectious disease threats. The timeless threat of new diseases—or old diseases that start to appear in new places or new ways—is now amplified by factors such as urban crowding, international travel, and other human behaviors.

An evolving situation such as the current Zika outbreak, in which there are still unknowns, will create a lot of concern and even panic on the part of some people. We in the public health sector must be crystal clear in articulating exactly what we know and what we still need to know about the threat, and in helping people understand how this new risk compares to risks they willingly assume every day. With that perspective, people will be better able to understand what rational steps they can take to protect themselves.

For more information about Zika Virus, please visit: http://syndication.nih.gov/zika.htm

As I mentioned above, there are more than a single side to every story. Further, in the introductory paragraph, I asked the question regarding what the public could do to receive a 'fear' or 'crisis' story. Yes, I am asking what the responsibility is of the public. That might seem counter intuitive to the normal flow of information. Although, to a sizable percentage of the U.S. citizens, the question is not out of the ordinary.

We, as Americans need to to change -- when reading or hearing news from either media organizations or government (including state, regional, and local) -- the way that the news permeates our minds and further travels into our lives. Fact checking on all of our parts could clarify a large amount of controversy and lead to less emotion and more logical conclusions. Last but not least, reading can serve as a wonderful conduit through which to educate ourselves about issues. Too few of us read. Which is concerning. I understand that not all of American citizens' are 'readers', but reading different forms of news could help clarify misunderstandings. Additionally, coherent discussions can go a long way to resolve differences. Mediation is an important field which is fueled by our inability to sit or stand in each others' presence and have coherent discussions.

Regardless of where any one of us stand on an issue, each of us could be served well to put 'crisis' or 'fear' in society into perspective. In the future, watch to see how these organizations create 'fear' or 'crisis' and come up with your own solutions. Feel free to share those solutions below. Have a great day!

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How well do you interact with other people on a daily basis? For instance, if you go to get your car repaired, how successful is that interaction with the employees at the service station? How successful are you with a business transaction when done in person? If the answer is "not very successful" then, showing a little amount of "deference" might help your interaction go along way toward success. Let me explain briefly.

Deference?

Ever heard of the word? I will admit that I had not heard of the word until I was listening to a podcast by Shane Parrish interviewing hostage negotiator Chris Voss the other day. The major take home point of the interview among other points was that showing a small amount of 'deference' will go a long way with any person.

First, what is the meaning of the word 'deference'. If I ask Google, the result is shown below:

Seems rather simple right? For most people, the thought seems rather too simple -- so simple -- that when asked would actually agree and state that they too show respect to others. Really? I recently attended the 'womens march' in downtown Los Angeles. Granted there were around 500,000 other people there too - crowded in a few square city blocks downtown. If you (the reader) were standing next to me near the stage of the beginning of the march, the observation that most people show respect toward others would not have been shown to be true.

People were pushing each other trying to get through a 'tight crowd' to get closer to the stage. The crowd was so tight that I was getting smashed up against the woman in front of me. People pushing through the crowd were told "there is no room to get through ... we have tried." Still, the persistent (and rude) people would push through and get stuck then act surprised and angry. I was absolutely amazed at the rudeness of people. The only saving grace of the experience was that any outbreak of violence would have cancelled out any effort to silently protest -- which was the purpose of the march.

When people get anxiety, stressed, depressed, upset - the true nature of people start to emerge. At that exact moment is the time to continue in your daily interactions to still SHOW RESPECT. Here is another example. Have you ever visited the 'do it yourself' hardware store 'Home Depot'? Take the availability of 'YouTube' videos coupled with the lack of deference and you get the average interaction between a customer and an employee at Home Depot. What do I mean by this?

I feel very sorry for the employees at stores such as 'Home Depot' who have to deal with very rude people. I have often stood in stores and listened to various interactions that have absolutely blown my mind. People almost tend to 'boss' the employees around at 'Home Depot' in order to minimize the hassle of having to navigate through such large spaces. Whereas the employees are asking questions to clarify to help get the customer to the desired product as quickly as possible. The usual outcome (what appears to be the case) is that the conversation is 'one sided' directed at the employee without the customer listening. Which results in more than one trip to the same store. Maybe the questions asked by the employees at 'Home Depot' are worth answering...having a dialogue might reduce the time spent (along with trips for a given home improvement project). Again, I admit that each of us have bad days. But that does not give anyone the right to disrespect others.

I remember a colleague who once told me that they were trying to do a home repair and needed a specific part. Upon entering the hardware store and inquiring about the part, the store employee said that the part could only be purchased by a 'registered contractor'. He was so upset since he removed the part successfully. What I took away from that story was that certain parts and jobs are better done by contractors. Regardless, each person should respect the process.

What the majority of people do not realize is that during any interaction, showing a little bit of 'humility' and respect can take you miles during an interaction. You will get great service. Or should I say, chances are if you start with a little humility and respect, you will get treated much better than acting like your time is worth more than theirs is. Try it.

Conclusion...

Each person deserves respect. Think about your last interaction with a person in retail...were you respectful to the store employee? Or did you place your time and money above their time? Meaning, did you treat them like you would love to be treated had the roles been reversed? I try to remember to treat others better than I would like to be treated. No one is perfect, but chances are that each of us could improve ourselves during daily interactions.

Why don't each of us try to improve ourselves in our daily interactions? What obstacles are preventing us from showing respect toward one another during any given interaction? What obstacles are preventing us from showing 'humility' toward one another? What is wrong with showing humility toward one another during a given interaction? Looking for answers to these questions is a daily struggle for each of us. But trying to improve ourselves on a daily basis gets us closer toward answering them.

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